Routine appointments are made at 15 minute intervals, and can be made by telephoning the practice during normal hours. If you think you need a longer consultation, or if you are attending for a specific purpose, such as an immunisation or an insurance medical, please inform the receptionist on booking so an appropriate amount of time can be allocated.
Each day a doctor is “on call” and has no pre-booked patients, so that he/she can see all those patients with urgent medical problems that need to be seen that day. Your usual doctor will not always be available, as all doctors are involved in other activities such as surgical assisting, training of medical students and new GP’s and continuing medical education.
Ovens Medical Group has a recall system for some patients who require regular follow up care. Please advise if you do not wish to participate in our recalls.
You will usually need to make an appointment for at least a brief consultation to obtain a repeat prescription from your doctor. In some circumstances your doctor may provide a prescription without seeing you. In these cases a fee of $14.00 will be charged for this service and please allow at least 48 hours’ notice.
Home visits are provided if you live in Wangaratta and are too ill to come to the practice. Please telephone the practice in the morning where possible, as the doctors usually do home visits during their lunch break. Visits to patients in hospital, nursing homes and hostels are also provided.