Patients are usually expected to make an appointment to see a doctor to discuss their test results. In some cases the doctor will arrange to have one of our reception staff ring you to advise you of your test result or ask you to make an appointment to see a doctor about your results.
At times the doctor may advise patients to ring for their results or occasionally the doctor may ring patients with their results. This will be made clear to you by the doctor at the end of your last consultation.
If you are expecting to be contacted with your results and you are not contacted, do not assume your results are normal. You should ring the clinic to verify the doctor has received and checked your results and whether any further action is required.
Ovens Medical Group provides a 24 hour service for its patients only. A doctor is always available for urgent medical attention. For after hours attention please phone the surgery and a recorded message will direct you to the on call doctor.
Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorized members of staff.
Ovens Medical Group ensures that it complies with all the provisions of state and federal privacy legislation.
Ovens Medical Group is able to support our patient’s participation in the eHealth record where they choose to do so. Patients should refer any questions that they may have about the eHealth record and participation to their doctor. Additional information on the eHealth initiative can be found at ehealth.gov.au
The doctors undertake regular analysis and review of medical records, such as the participation in clinical audits for the purpose of their ongoing education and the improvement of patient care. Whenever Ovens Medical Group provides data for any external use only “de-identified” data (data that cannot be attributed to any individual patient) leaves the practice and no data of any type is ever “sold” to any third parties.
The practice endeavors to provide the highest standard of general practice care. Periodically we ask patients to complete a brief questionnaire regarding their opinions of the practice, so that we can continue to improve our service.
There is also a suggestion box at the front desk.
If you are dissatisfied with the service or care you receive at this practice, please discuss this with your doctor or write detailing your concerns to the Practice Manager.
Alternatively, you may contact:
The Health Services Commissioner,
30th Floor, 570 Bourke St., Melbourne, 3001
Tel: 03 8601 5200 or (Freecall) 1800 136 066
You will usually need to make an appointment for at least a brief consultation to obtain a repeat prescription from your doctor. In some circumstances your doctor may provide a prescription without seeing you. In these cases a fee of $16.00 will be charged for this service and please allow at least 48 hours’ notice.
Our doctors always endeavor to run on time, and the practice schedules appointments in an effort to support this. Unfortunately it is not always possible due to unexpected, complex and urgent medical needs of some patients.
We ask when this happens that you accept our apologies for any inconvenience.